FAQ
Can I get a McTavish surfboard shipped to me internationally?
Yes, we ship boards all over the world! Shipping costs are calculated at checkout. Please note that any applicable import duties and taxes are the responsibility of the receiver. We'd recommend checking with your local customs authority before placing your order.
How much does shipping cost within Australia?
Domestic apparel orders over $150 ship free (excluding surfboards and travel bags).
For surfboards, freight is calculated by state:
NSW, QLD - $200
QLD, VIC, ACT - $220
SA, WA, NT, TAS - $300
More shipping details can be found here.
Can I pick up my surfboard order in store?
Yes! You can pick up your surfboard for free from either our Byron Bay or Brookvale store. If your board is located at a different store to the one you'd like to pick up from, allow up to minimum 2 weeks for it to be transferred across.
NOTE: To collect in store, add only the surfboard to your cart at checkout — the pick up option will then appear. Any extra gear, accessories or apparel can be sorted out when you come in to collect.
Where can I find a McTavish store?
We have two stores where you can check out the full range, talk boards with the team and find the one that's right for you:
Byron Bay
91 Centennial Cct. Byron Bay, 2481, NSW - Australia.
T +61 (2) 6680 8807
Brookvale
182 Harbord Rd. Brookvale,
NSW - Australia.
T +61 (2) 9437 0259
How can I order a Custom Surfboard?
Getting started is easy - just reach out to us directly by emailing stoked@mctavish.com.au,visit us instore or give us a ring. When you get in touch, it helps to know whether you already have a model or dimensions in mind, or whether you'd like some guidance finding the right board. Either way, we're happy to help. The more you can tell us about yourself and your surfing, like your experience level, height and weight, the types of waves you usually surf, and what you're looking for in a board, the better we can dial in the perfect one for you.
How long will I have to wait for my Custom Surfboard?
Custom surfboard orders are currently taking approximately 8–10 weeks from the date of order, depending on the complexity of the design and any artwork requests.
Why have I only received part of my order?
We dispatch from three different locations, so if you've ordered multiple items they may arrive separately. Not to worry, the rest of your order is most likely already on its way! If you have any questions, get in touch with us at stoked@mctavish.com.au and we'll help you track it down.
Are all of your prices quoted in Australian Dollars?
Yes, all prices on this website are in $AUD. To convert to your local currency please visit www.xe.com
STILL HAVE QUESTIONS?
Get in touch with our team at stoked@mctavish.com.au or call our Byron Bay store on +61 (2) 6680 8807 or our Brookvale store on +61 (2) 9437 0259.
