IMPORTANT INFORMATION

SURFBOARD RETURNS

Surfboard returns are assessed on a case by case basis and must be registered via emailing stoked@mctavish.com.au prior to returning your surfboard. If your surfboard has been damaged during transit please see the Shipping section.

PRODUCT AVAILABILITY

McTavish is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days within Australia, International delivery timeframes differ for each Country; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

CUSTOMER SERVICE

If you have any questions regarding your exchange or return please email us at stoked@mctavish.com.au or call during business hours +61 2 6680 8807 (Australian Eastern Standard Time).