Retail Sales Assistant – Brookvale

Date: 22/04/25

Department: Sales & Customer Experience

Reports to: Retail Manager

Who We Are

Founded by surfboard shaping icon Bob McTavish in 1962, McTavish is a surfing lifestyle brand born out of Byron Bay, Australia. Today, alongside son Ben, they draw on almost a century of shared design experience to handcraft a unique range of surfboards and a premium gear range — all designed to inspire more time in the ocean.

Who We Are After

We’re looking for a Retail Sales Assistant with the creativity and energy to help build a surf community hub alongside our Retail Manager. A people person, hands-on, passionate about surf culture and high-quality gear.

The Specifics

  • A passion for the surfing lifestyle
  • An engaging personality who creates a welcoming atmosphere
  • A product expert in surfboards, apparel, and hardware
  • Customer-focused, solution-oriented
  • Articulate communicator, in writing and in person
  • Commercially savvy, able to close a sale
  • Relevant education, experience, and training

Responsibilities

Customer Experience

  • Welcome customers with genuine hospitality
  • Share product knowledge with authenticity
  • Create a relaxed, inspiring store atmosphere through music, conversation, and storytelling
  • Support store events, including setup and pack-down

Product & Merchandising

  • Know our full product range — and talk about it with enthusiasm
  • Merchandise the store in line with brand standards
  • Share product and heritage stories with customers
  • Use the gear when possible to build firsthand knowledge
  • Assist with curating 3rd party products

Stock & Systems

  • Manage in-store stock levels and restocking
  • Assist with surfboard inventory uploads in Cin7
  • Coordinate with the factory on custom board orders

Perks

  • Join a heritage surf brand with a bright future
  • Development opportunities in your areas of interest
  • Annual McTavish credit (apparel & hardgoods)
  • Discounts on partner brands and events
  • Based in Brookvale, Northern Beaches

To apply please email a cover letter and your resume to work@mctavish.com.au.

Free Shipping on Domestic orders over $150 - excl. Surfboards & Travel Bags.

Free Intl. Shipping on orders over $300 - excl. Surfboards & Travel Bags.