Retail Sales Assistant – Brookvale
Date: 22/04/25
Department: Sales & Customer Experience
Reports to: Retail Manager
Who We Are
Founded by surfboard shaping icon Bob McTavish in 1962, McTavish is a surfing lifestyle brand born out of Byron Bay, Australia. Today, alongside son Ben, they draw on almost a century of shared design experience to handcraft a unique range of surfboards and a premium gear range — all designed to inspire more time in the ocean.
Who We Are After
We’re looking for a Retail Sales Assistant with the creativity and energy to help build a surf community hub alongside our Retail Manager. A people person, hands-on, passionate about surf culture and high-quality gear.
The Specifics
- A passion for the surfing lifestyle
- An engaging personality who creates a welcoming atmosphere
- A product expert in surfboards, apparel, and hardware
- Customer-focused, solution-oriented
- Articulate communicator, in writing and in person
- Commercially savvy, able to close a sale
- Relevant education, experience, and training
Responsibilities
Customer Experience
- Welcome customers with genuine hospitality
- Share product knowledge with authenticity
- Create a relaxed, inspiring store atmosphere through music, conversation, and storytelling
- Support store events, including setup and pack-down
Product & Merchandising
- Know our full product range — and talk about it with enthusiasm
- Merchandise the store in line with brand standards
- Share product and heritage stories with customers
- Use the gear when possible to build firsthand knowledge
- Assist with curating 3rd party products
Stock & Systems
- Manage in-store stock levels and restocking
- Assist with surfboard inventory uploads in Cin7
- Coordinate with the factory on custom board orders
Perks
- Join a heritage surf brand with a bright future
- Development opportunities in your areas of interest
- Annual McTavish credit (apparel & hardgoods)
- Discounts on partner brands and events
- Based in Brookvale, Northern Beaches
To apply please email a cover letter and your resume to work@mctavish.com.au.