Retail Manager - Job Description
Date
01/04/25
Job Description
Retail Manager - Byron Bay
Department
Sales & Customer Experience
Reports to
Head of Sales & Customer Experience
Works with
All departments
Who we are
Founded by surfboard shaping icon Bob McTavish in 1962, McTavish is a surfing lifestyle brand born out of Byron Bay, Australia. Today, alongside son Ben, they draw on almost a century of shared design experience to handcraft a unique range of surfboards. Alongside our iconic boards, we develop and offer a timeless range of apparel and accessories.
At McTavish we create and curate gear to get you out there more often, because you bring the joy of a surf with you onto land.
Who we are after
We are calling in a Retail Manager who has the creativity and energy to take the lead in our Byron Bay store. This stoked individual will be naturally at home with people, surrounded by boards, fashion, hardware and surf history.
A hands-on person who wants to get in there and lead the team from the front line, but entrepreneurial enough to build foot fall, loyalty and sales conversion, whilst working as part of our omni-channel offering.
The specifics
- Customer focused
- Commercially savvy
- Action orientated - optimistic and solutions-focused
- An engaging and clear communicator
- Passion for the surfing lifestyle
- Relevant education and training.
- 5+ years of relevant experience in sales or a related field.
What you’ll be responsible for
Delivering the Customer Experience
- Elevating customers service by providing ‘thoughtful expertise’.
- Curating the space via merchandising, conversation, furniture, F&B and music etc
- Providing personalised product via the McTavish Custom board offer
Managing the Product Offer
- Manage store inventory to ensure the range is relevant and supports sales
- Liaise with the board and apparel team to provide customer feedback
- Curating and ordering the 3rd Party product offering
Store Merchandising
- Develop creative product displays in-store across all product categories
- Bring our brand and product stories to life
- Keep the environment/displays fresh and interesting.
Staff Training
- Facilitate staff training sessions to inject product knowledge, expertise and story.
- Provide product testing opportunities to the team to increase product knowledge
- Fully induct staff into the store operation and ways of working
Business Development
- Liaise with the marketing team to implement a local area marketing program
- Create and execute an Event schedule to build store awareness and community
- Build the McTavish presence in the local community and industry
People
- Recruit and induct store staff as required
- Manage a roster for the store including casual members of retail staff
- Conduct Staff Performance Reviews.
Systems and Processes
- Enforce procedures for all retail functions via an Operations Manual
- Ensuring sales, stock processing and data entry in POS system is accurate
- Stock management - maintaining stock levels and conducting rolling stocktakes
Reporting
- Provide a weekly report on retail operations
Perks
- Helping shape the future of an iconic Australian surf brand
- Ongoing development opportunities in your area of interest as it relates to your position.
- McTavish Apparel and Hardgoods annual credit.
- Access to McTavish sample sales, discounts on partner brands and events.
- Byron Bay based.
Apply via email ONLY to work@mctavish.com.au. Please include your resume and a cover letter.
