Sales Assistant - Brookvale


Job Description

Sales Assistant - Brookvale


Sales & Customer Experience

Reports to
Retail Manager - Brookvale
Works with

All departments

Who we are
Created by surfboard shaping icon Bob McTavish in 1962, Mctavish is a surfing lifestyle brand born out of Byron Bay, Australia. Today, alongside son Ben, they draw on almost a century of shared design experience to handcraft a unique range of surfboards, and a premium gear range with the sole goal of motivating you to spend more time in the ocean - because we always bring the joy of a surf in with us onto land.

Who we are after
We are looking for an Sales Assistant for our new ‘local’ at Brookvale who has the creativity and energy to help build a surf community hub with the Retail Manager- taking inspiration from where we’ve been, and where we’re going. This stoked individual will be naturally at home with people, great quality products, and surrounded by boards and surf history. They’ll understand the
importance of creating a great customer service standard that builds trust and loyalty. A hands-on person that gets in there and leads with action- with the customer always at the centre-helping to create the atmosphere and the standard for Mctavish.

The specifics

  • A passion for the surfing lifestyle because of what it brings to your life.
  • A stoked individual who engages people and knows how to create a space and community.
  • A product expert who lives and breathes our surfboards, apparel and hardware.
  • Customer focussed. Always looking for ways to improve product and service.
  • An engaging and clear communicator, in both writing and in person.
  • Has the ability to casually close a sale.
  • An optimistic solutions-focussed, can-do attitude.
  • Combination of relevant education, experience and training.
  • 3+ years of relevant experience in sales, consulting, business development or a related field.
  • Experience or demonstrated passion in the industry.

What you’ll work on

Customer Experience; in-store
  • Customer service; commit to an elevated level of customer service, interacting with customers as ‘thoughtful experts’.
  • Help to create the space: Use conversation, furniture, music, events etc to create a warm and inviting environment- with substance.
  • Customs; Be the driving front-line force of Customs.
  • Maintain a range of Demo boards related to stocked boards.
  • Help with the Event schedule - with contribution from others.
  • Assist with the staffing, set-up, pack-up and running of all events held at McTavish, and held off-site at various locations.
  • A product expert across Surfboards, Apparel and Gear.
  • Help manage and merchandise how we display product in-store across product categories with particular attention given to how we bring our board stories to life, and keep the environment/displays fresh and interesting.
  • Assist in product testing to further your understanding of the things we make and the care that goes into them.
Systems and Processes
  • Assist ordering Brookvale stock (store & storeroom) - maintaining stock levels, rolling stocktakes, curating and ordering 3rd party range etc.
  • Liaise with Surfboard Factory co-ordinator/ops coordinator/board builders to ensure custom orders are made to time request and to order specifications, whilst meeting McTavish Quality standards.
  • Make sure procedures for all retail functions via an Operations Manual and training sessions are observed.
  • Liaise with suppliers and sales representatives to ensure McTavish receives best possible supplier pricing, appropriate inventory levels are always maintained and keep abreast of all product updates, new developments & recalls.
  • Work to continually review and improve processes.
  • Help manage surfboard inventory upload to Cin7.

Strategic Input

  • Contribute ideas for product, experience and store design.
  • Communicate customer response of products/services to relevant team leaders – apparel, production, marketing.


  • Being part of a heritage surf brand, well known for quality and tasked with shaping its future.
  • Taking part in employee-led groups such as regular ‘Surf Anything Staff Surf Sessions’, ocean clean-ups, events or pitch your own idea!
  • Ongoing development opportunities in your area of interest as it relates to your position.
  • Mctavish Apparel and Hardgoods annual credit.
  • Access to Mctavish sample sales, discounts on partner brands and events.
  • Access to the great Bob and Ben McTavish.
  • Brookvale based.

Apply via email ONLY to Please include your resume and a cover letter.

    Free Shipping on Domestic orders over $150 - excl. Surfboards & Travel Bags.

    Free Intl. Shipping on orders over $300 - excl. Surfboards & Travel Bags.