How to return
To return a product, you do not need to call or email us, just follow these simple steps:
1. COMPLETE RETURN NOTE
Please complete the enclosed Return Note in your delivery. Be sure to mark the ‘Exchange' or 'Refund' box and choose a reason code from the list provided. In case you have already disposed of your return note, please attach a note with your name and billing address details or order number so that we can identify the return. Enclose the Return Note and place it inside the package.
2. RE-PACKAGED YOUR PRODUCTS
When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original product packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
As per Our Returns Policy, your item must be unused and in the same condition that you received it. It must also be accompanied with the receipt or proof of purchase and in the original packaging, containing all the swing tags.
3. RETURN VIA YOUR PREFERRED METHOD
Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of return. We take no responsibility for lost or missing returned orders.
ADDRESS YOUR PACKAGE
RETURNS - McTavish Surf, 91 Centennial Circuit, Byron Bay, NSW 2481, AUSTRALIA
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, McTavish will either issue a refund or process your exchange.
A refund confirmation email will be sent to you once your return has been processed.
If your products are in a unsatisfactory condition and don't meet the conditions of Our Returns Policy, McTavish reserves the right not to except your return or exchange.