Returns & Refund Policy
60 DAY RETURNS
McTavish is committed to customer satisfaction - if you receive any apparel or accessories products that you are unhappy with for any reason, simply return it to us within 60 days* in the condition that you received it and we will happily exchange size or refund. *30 days for sale items.
For surfboard related returns, please contact us at firstname.lastname@example.org and read our SHIPPING section for more details and read the IMPORTANT INFORMATION below.
OUR RETURN POLICY
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be accompanied with the receipt or proof of purchase and in the original packaging, containing all the original swing tags.
- We do not provide a refund of the original postage and your return post is at your expense unless the goods are faulty. We will ship your exchange back to you for free.
- We suggest using Registered Post with tracking as McTavish can take no responsibility for lost or missing returned orders.
- Our policy only lasts 60 days*. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. *30 days for sale items.
- You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.
Please choose carefully!