The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to McTavish Surf International Pty Ltd indicates acceptance of these terms and conditions.
McTavish Surf International Pty Ltd reserves the right to make changes to this site and these terms and conditions at any time.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. McTavish Surf International Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. McTavish Surf International Pty Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
McTavish Surf International Pty Ltd is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
The delivery times provided by McTavish Surf International Pty Ltd are estimates only. McTavish Surf International Pty Ltd will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. McTavish Surf International Pty Ltd can not be held responsible for incorrectly entered delivery addresses.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
Change of Address
McTavish Surf International Pty Ltd cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us immediately.
We will attempt to update any incorrect order details.In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.
International Customs Charges
Some orders may incur a customs or import duty charge. McTavish Surf International Pty Ltd do not have any control over these charges or are unable to advise what they will be , as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to paid by the customer on delivery of order.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars.
Refunds & Returns
Returns must be in as new condition with tags attached unless faulty.
We do not refund for incorrect choice but will offer a credit or exchange
We will happily exchange your item provided the item and its packaging is in its original condition with the original tags attached, we cannot exchange surfboards. You are responsible for shipping costs unless the item is faulty.
We recommend sending returns via registered post as we do not accept responsibility for lost items.
All refunds, exchanges & credits will only be given once we have received all goods back into our head office from the customer.
Please contact us first for returns authorization approval before returning item/s
See below for the time frame your exchange or refund must be made in:
Exchanges (full price items) - 2 months from date of purchase
Exchanges (sale items) - 1 month from date of purchase
Refunds (full price items) - 1 month from date of purchase
If notified before goods have been dispatched, McTavish Surf International Pty Ltd can accommodate order cancellations. If items have been shipped, McTavish Surf International Pty Ltd reserves the right to refuse order cancellation.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error McTavish Surf International Pty Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
McTavish Surf International Pty Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, McTavish Surf International Pty Ltd shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that McTavish Surf International Pty Ltd is not responsible for the operation of or content located on or through any such site.