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IMPORTANT NOTE FOR INTERNATIONAL SHIPPING

WE CHARGE A FLAT-RATE INTERNATIONAL SHIPPING CHARGE OF AUD$200 TO SHIP FOB BYRON BAY, TO YOUR NEAREST CUSTOMS CLEARING AIRPORT. PLEASE NOTE THAT THIS CHARGE COVERS FREIGHT ONLY, AND DOES NOT INCLUDE ANY LOCAL IMPORT DUTIES, TAXES, OR CLEARANCE FEES. PLEASE CHECK WITH YOUR LOCAL AUTHOROTIES PRIOR TO PLACING YOUR ORDER.

Shipping & Packaging

When shipping both within Australia and international we want to ensure that your board arrives in mint condition. First, we wrap the board in a heavy-duty double sided bubble wrap. Then we add heavy duty cardboard rail protectors, and tape the fins together onto the board. The board is then packed into a custom double-walled Visyboard box for final shipping. This packaging is strong and safe, ensuring that your new board arrives in the same condition that it leaves the factory.

Important Note about Receiving Your Board and Signing Consignment Notes

When receiving your board please be sure to unpack the board while the driver is present, and inspect for damage. If the board is damaged in any way please mark the con-note as 'damaged' before signing that you have received it.

If the driver cannot wait for you to unpack the board, and the box shows ANY signs of possible damage, such as scuffs, crushing, or holes, please mark the con-note as 'box damaged' even if you cannot sight it on the board. If you fail to do this, and unpack the board later and find it damaged, we cannot claim for you.

All of our shipments with TNT are fully insured, but the con-note MUST be marked as 'damaged' or 'box damaged' for us to make a successful claim on your behalf - by signing the con-note without this written on it, you are acknowledging that the board was received in good order.

Shipping Rates

Surfboards

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