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Frequently Asked Questions

Q. How can I pay for my board?

A. Our standard terms on custom order payment is up-front, by the following options:

Q. How much do your boards sell for?
A.
You can view board pricing in our online store by clicking here. All prices quoted are in $AUD

Q. How much is freight to my area?
A. Freight prices are as follows – please allow up to 5-7 days for delivery to most areas, and up to 10 days for delivery to Tasmania and Western Australia. Most of our road freight is shipped via TNT, and all shipments are insured;

Q. How long will I have to wait for my custom order?
A. Our standard turn-around time on a custom order is about 4 weeks. Please allow up to 5-6 weeks if the board is tinted, or a triple stringer. If the board is heavily customised we may also need to order a custom blank – this can add up to a week to the manufacturing time.

Q. How can I order and pay for a custom board?
A. You can order a custom online by submitting a custom order form here. We will then get in touch with you to finalise the order details and payment. Alternately, drop us an email here and we can fax or email a custom order form to you.

Q. What artwork can I have on my custom McTavish?
A. When custom ordering you can have any artwork you like. We can also do custom logos and design. For more ideas check out the boards in our Online Store, or take a look in our online board gallery. Remember, any artwork option can be had on any model of board.

Q. If freighted, how will my board be packaged and is it insured?
A. When freighting via road or air we pack boards in heavy-duty bubble-wrap, and add cardboard pallet corners to protect the rails. We then pack the board into a custom made double wall box. All freight shipments are insured. For photos of this process please see here.

Q. Are any of your boards made in China?
A. No, no McTavish boards are made in China. Our Surftech Tuflite range, and SLX lightweight epoxy boards are built in the Cobra Factory in Thailand, and ALL custom PU boards are built in our Byron Bay factory in Northern NSW, Australia.

IMPORTANT NOTE FOR INTERNATIONAL SHIPPING

WE CHARGE A FLAT-RATE INTERNATIONAL SHIPPING CHARGE OF AUD$200 TO SHIP FOB BYRON BAY, TO YOUR NEAREST CUSTOMS CLEARING AIRPORT. PLEASE NOTE THAT THIS CHARGE COVERS FREIGHT ONLY, AND DOES NOT INCLUDE ANY LOCAL IMPORT DUTIES, TAXES, OR CLEARANCE FEES. PLEASE CHECK WITH YOUR LOCAL AUTHOROTIES PRIOR TO PLACING YOUR ORDER.